TERMS AND CONDITIONS OF THE MIVI COLLECTION ONLINE STORE1. GENERAL PROVISIONS1.1. These Terms and Conditions define the rules for using the Mivi Collection online store, placing orders, concluding sales agreements, delivery, payments, withdrawal from the agreement, returns and complaints.
1.2. The Store is intended for consumers and sole traders, where the content of the agreement indicates that it is not of a professional nature for them.
1.3. Acceptance of these Terms and Conditions is required to place an order.
2. SELLER DETAILS AND CONTACT2.1. Seller: Mivita & Emporio Mateusz Felchner (Mivi Collection).
2.2. Correspondence and returns address: Demlin 99H, 83-209 Godziszewo, Poland.
2.3. E-mail:
mivibiuro@gmail.com2.4. Tax Identification Number (NIP): 592-227-07-10, REGON: 368-33-54-00.
2.5. Bank account number for payments: PL12 1140 2004 0000 3502 7935 9805 (mBank, SWIFT: BREXPLPWMBK).
3. DEFINITIONS3.1. Customer – an entity placing an order in the Store.
3.2. Product – a movable item offered in the Store (women’s clothing and accessories).
3.3. Terms and Conditions – this document.
4. ORDERS AND CONCLUSION OF THE AGREEMENT4.1. Orders may be placed without registration or after creating a Customer account.
4.2. Providing correct data and accepting these Terms and Conditions are required to place an order.
4.3. After placing an order, the Customer receives an e-mail confirming that the order has been accepted (Order Confirmation).
4.4. The sales agreement is concluded when the Customer is sent information that the parcel has been dispatched (Shipping Confirmation).
4.5. The Store may cancel an order that raises a justified suspicion of abuse or contains false data – after a prior attempt to contact the Customer.
5. PRICES AND PAYMENTS5.1. Prices are gross prices (including VAT) and do not include delivery costs, which are indicated before placing the order.
5.2. Available payment methods: fast online payments (e.g. Przelewy24/BLIK/card), traditional bank transfer and other methods indicated when placing the order.
5.3. The Seller may issue and send invoices in electronic form – the Customer accepts this form of settlement.
6. DELIVERY6.1. Delivery is carried out within the territory of Poland (or as indicated in the product information).
6.2. The estimated order processing time is provided on the product page and in the cart; it shall not exceed 30 days from the conclusion of the agreement.
6.3. The Product is deemed delivered when it is handed over to the Customer or a third party indicated by the Customer (confirmed by receipt from the carrier).
7. WITHDRAWAL FROM THE AGREEMENT (14-DAY RETURN)7.1. The consumer has the right to withdraw from a distance agreement within 14 days of receiving the Product, without giving any reason.
7.2. To meet the deadline, it is sufficient to send a withdrawal statement (e.g. by e-mail to the Store’s address) before the 14-day period expires. A template withdrawal form may be provided by the Store – its use is not mandatory.
7.3. The Customer shall return the Product to the Seller’s address no later than within 14 days of submitting the withdrawal statement.
7.4. The return of the goods is made
at the Customer’s expense, unless the Seller agrees to another form or to cover the return cost.
7.5. The Seller shall
withhold the refund until the Product is received back or until the Customer provides
proof of dispatch – whichever occurs first.
7.6. If the Customer does not return the Product on time and has received a refund, the Seller may request the return of the equivalent amount or the return of the item (unjust enrichment).
7.7. The refund shall be made using the same payment method used by the Customer, unless the Customer expressly agrees to another method – without any additional costs.
8. CONDITIONS FOR RETURNING THE PRODUCT8.1. The Customer is responsible for any reduction in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish its nature, features and functioning (including signs of use, stains,
intense perfume smells).
8.2. The returned Product should be complete, with tags and all elements of the set, and, where possible, in the original protective packaging.
8.3. The right of withdrawal does not apply, among others, to underwear, swimwear and hygiene accessories after opening the sealed packaging – for hygiene reasons.
9. SIZE EXCHANGE9.1. Size exchange (if available) is carried out as a 14-day return + placing a new order; the Store may agree on a simplified procedure with the Customer.
10. COMPLAINTS – NON-CONFORMITY OF GOODS WITH THE AGREEMENT10.1. The Seller is obliged to deliver a Product that conforms to the agreement (description, quality, quantity, completeness, functionality, durability and safety).
10.2. In the event of non-conformity, the Customer may request a free repair or replacement; the Seller may replace the Product when repair is impossible or would require excessive costs – and vice versa.
10.3. If repair or replacement is impossible, would require excessive costs, the Seller refuses to carry it out, or does not bring the Product into conformity within a reasonable time, the Customer may submit a statement requesting a price reduction or withdrawal from the agreement (refund of the price).
10.4. A complaint may be submitted by e-mail to
mivibiuro@gmail.com or in writing to the Seller’s address; it is recommended to provide the Customer’s details, order number, description of the non-conformity, date of discovery and the Customer’s request. Lack of a receipt does not exclude complaint handling – other proof of purchase is sufficient.
10.5. The Seller shall respond to the complaint within 14 days of receiving it. If the complaint is accepted, the Seller bears the costs of collecting/returning the Product.
11. PERSONAL DATA11.1. Personal data is processed for the purpose of fulfilling orders, handling returns and complaints and maintaining the Customer account – in accordance with applicable law. Details are included in the Store’s Privacy Policy.
12. SECURITY AND PROHIBITED ACTIONS12.1. It is prohibited to provide unlawful content and to use the Store in a way that disrupts its operation (including DDoS attacks and introducing malicious software).
13. CHANGES TO THE TERMS AND CONDITIONS13.1. The Seller may amend these Terms and Conditions for important reasons (changes in law, functionalities, payment/delivery methods).
13.2. Agreements concluded before the amendment are governed by the previous provisions.
14. DISPUTE RESOLUTION14.1. Disputes shall be settled by common courts having local jurisdiction in accordance with Polish law.
14.2. The consumer may use out-of-court dispute resolution methods, including the EU ODR platform: ec.europa.eu/consumers/odr.
15. CONTACT15.1. Contact regarding orders, returns and complaints:
mivibiuro@gmail.com```
